Air France has committed itself to: in case of scale change, failure or rejection of the amendment “to go to” regularization so that the amount collected is equal to the amount actually due under the TSBA. »
This obligation will be fulfilled, the company clarifies.
Customers with a ticket purchased between October 24 and December 6, 2024 will be refunded the difference between the amount received at the time of booking and the 2024 TSBA amount, the carrier clarifies.
For customers who have booked directly with Air France, inquiries will be made from 12 December 2024 on the airfrance.fr website. As with Air Caraibes and French Bee, we understand that this refund will not be automatic.
The company directs clients who have booked tickets through a travel agency or tour operator to its point of sale.
Technical details will be clarified to tour operators as soon as possible through regular channels, the company clarifies. Priority for returns will depend on customers’ departure date.
