Last MayAtlassian has unveiled Rovo, an enterprise search engine, an AI assistant available in several forms – chat, search and virtual agent – aimed at facilitating teamwork. Meanwhile, the Australian publisher has updated its generative AI platform, simply called Atlassian Intelligence. The latter is based on AI models resulting from the acquisition of Percept.AI in 2022 and collaboration with OpenAI. Today, the project management software specialist conducts an initial assessment and advertises additional positions.
Perhaps the biggest announcement is the general availability of the Rovo, roughly six months after its launch. “Since we announced Rovo in May, thousands of customers, partners, and our team members have tested it in a closed beta program, and early feedback from Rovo beta users indicates time savings of one to two hours per week on average.” Atlassian says adding that “Nearly 75% of respondents say Rovo helps them work faster, and nearly 80% say Rovo helps them find the right information at the right time.”
Ruvo: A trifecta of search, chatbots, and virtual agents
For your information, Rovo comes in three forms: search, chat, and proxies. Search is integrated across the entire organization, not just Jira and Confluence users, by connecting data across SaaS tools used every day. The publisher seeks to increase the number of data source connectors in Rovo so users can find the information they’re looking for more quickly, whether from Atlassian products themselves, GitHub requests, or files from Google Drive.
Along with the search feature, Atlassian has added a chatbot that helps turn company information into a personalized conversation. By Luke Collins, Senior Solutions Architect, OVO Energy“, “Rovo Chat is a game changer. It has truly transformed the way our teams search and process information. Data that previously took days to search for is now available instantly, making our workflow more efficient.
Finally, the last element in this trilogy involves virtual agents integrated into workflows and processes. Through it, teams can create and optimize content for marketing communications, public relations, product specifications, goal descriptions, and more. “Writing the quarterly roadmap items took about an hour, and each person on our team creates up to five roadmap items each quarter. With Rovo, we were able to do the same thing in about 15 minutes.” Comments Noemi Flores, Technical Program Manager, Procore. The publisher also offers users about twenty ready-to-use proxies and specifies that it is possible to create them yourself if necessary.
Upgrading Atlantic intelligence
Launched as part of its AI strategy, Atlassian Intelligence builds custom graphs that illustrate the tasks teams perform and the relationships between them, all through the use of large language models. Today, the editor provides additional functionality to speed up incident workflow. Jira Service Management’s AIOps uses artificial intelligence to group relevant alerts and highlight critical incidents, summarize details to brief new responders, capture key events in the incident timeline, and create a post-review incident.
Artificial intelligence also supports assistance. “The same Jira Service Management virtual service agent experience that automates support requests in Slack is now available in the Help Center, Microsoft Teams, Mailbox, and the embeddable tool for external customer support.” says The Atlantic.
Additional onboarding and automation tools, as well as advanced performance insights, are expected to be available soon. The return on investment appears positive due to some customer feedback: “We estimate that TBC Bank reduced time spent on tasks, such as writing automation rules, creating tasks, and summarizing and analyzing content, by approximately 40% using Atlassian Intelligence,” says Giorgi Tsitskishvili, Head of IT Governance at TBC Bank.
The startup Loom, which was acquired in 2023, has finally been integrated
The update also includes better integration of Loom with Atlassian products. The startup, which developed its own messaging platform, was acquired by the publisher in October 2023 for about $975 million.
Since then, the Australian company has been working on its integration and today offers more in-depth integrations with Jira and Confluence that allow creating documents in over 50 languages, generating bug reports and pages from Loom that are then sent to the user, or even filling out Jira questions from a screenshot Simple to Loom video.
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